Issue 13

• Welcome
• Marrek Moments
• Events
• Tips

Sherry Pelkey
Marketing Coordinator & Trainer
Atlantic Canada
Click here for Sherry's Bio

Audie McCarthy
founder and president
of Marrek Solutions Inc.
Click here for Audie's bio



Lisa Dennie
Training Associate
Click here for Lisa's Bio



Contact:

Phone:

I was recently reminded of the power of a smile in customer service when my husband and I were at my son’s hockey game at a local arena. It was a tournament with lots of people there. My husband had been rushing around all day so he did not have a chance to eat and thought he would grab a hot dog at the snack bar.

At the snack bar there was a handwritten sign, barely legible, stating that there were no hot dogs, nachos, chocolate milk and one or two other items.

He asked for a hamburger and the teenage girl said, “Ok, but they take a really long time to cook” (with a smile - positive - at least she warned us!)

As the hamburger was cooking someone else came up and asked for coffee. She told them there is only one pot so he would have to wait until it is brewed.

She asked my husband what he wanted to drink and he asked for a Coke. She told him they were all out of Coke (still smiling) so he asked for a Sprite. She warned him that he Sprite was really awful (still smiling).

She offered him a diet coke but he decided to try the “awful” Sprite and she said, “I wouldn't drink it but if you want to try it and if you don't like it I will give you something else” (still smiling and with a friendly tone of voice).

She was the only one at the snack bar and it was really busy. She handled everyone, even the young ones who took forever to decide between a red or blue slushie, and always spoke nicely with a smile. Finally the hamburger was ready and we both left smiling.

Morale of the story - the wait was too long, the "product" we wanted was not available, the sign was unprofessional, the product he got (Sprite) was sub-standard, there was not enough staff, but the young lady was amazing!

Smile - it will overcome almost anything!

Have a great week.

Audie

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Marrek Moments

Sherry Pelkey delivering an eye opening Inspiring a Multi-Generational Team workshop to attendees at the UPEI Centre for Life Long Learning.

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  Events

2008 Women in Business Symposium
Connect, Learn, Grow 

The PEI Business Women’s Association is pleased to announce the 2008 Women in Business Symposium that will be taking place May 20-21 in Summerside at Credit Union Place and the Loyalist Lakeview Resort. Please mark this date in your calendar now! Our theme for this year is Connect, Learn, Grow.

We are anticipating a lively, enjoyable and worthwhile program that will help you, our members, to connect with others, learn skills and gain insight into how you can grow your business. So please join us for another great event – you won’t be disappointed!

We also encourage you to pass this announcement on to others who may benefit from attending the symposium.

Further announcements will be made in the coming weeks as the program is finalized - so stay tuned!

For more information, please contact:

Megan MacLean
Event Coordinator
2008 Women in Business Symposium
c/o The Quaich Inc.
Phone: 964-2900
Email: megan@thequaich.pe.ca

 

Greater Charlottetown Area Chamber of Commerce

 President's Annual Luncheon – Monday, May 5 th – 12noon

Delta Prince Edward Hotel  $50 Plus GST (individual) $400 plus GST (Table of 8)

Sponsored by: McInnes Cooper & TD Bank Financial Group
Guest Speaker: Frank McKenna, Deputy Chair, TD Bank Financial Group

Victoria Row, Charlottetown. DiverseCity 2008 will be a multicultural street festival in Victoria Row and the Guild featuring music, dance, film, displays, demonstrations, ethnic food and evening street dance!  Family-friendly; free admission! 5pm-midnight, Wednesday, June 27, 2008. For updated information, visit www.peianc.com.

DiverseCity 2008 , a multicultural street festival, will take place on Wednesday, June 27th, to celebrate Canadian Multiculturalism Day.  This family-friendly, free event will take place on Victoria Row and the Guild from 5pm to midnight, featuring live music, dance, film, ethnic foods, traditional clothing, and information on ethno-cultural organizations in PEI. Funded by Canadian Heritage, Community & Cultural Affairs, City of Charlottetown, Tourism Charlottetown and Downtown Charlottetown Inc. Hosted by PEI Association for Newcomers to Canada (www.peianc.com).

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