Issue 17

• Welcome
• Marrek Moments
• Events
• Tips

Sherry Pelkey
Marketing Coordinator & Trainer
Atlantic Canada
Click here for Sherry's Bio

Audie McCarthy
founder and president
of Marrek Solutions Inc.
Click here for Audie's bio



Lisa Dennie
Training Associate
Click here for Lisa's Bio



Contact:

Phone:

“Be our guest” is the now infamous phrase used by Disney to describe the level of service you will receive when visiting any of Disney’s theme parks or attractions around the world. They set the bar for positive guest experiences many years ago and became the gold standard for customer service in all industries. As tourist season springs forth we are reminded once again of the value of raising the bar for creating positive experiences for our customers (guests).

This year communities will be vying for scarce tourist dollars as travel costs continue to rise due to increased fuel costs and guests to your area will be limited in the amount of money they will be able to spend in your community. Remember to always treat guests to your area well, no matter what the reason is for their visit and encourage your family, neighbours and business associates to do so also.

Tourism is a huge contributor to local economies every year. You never know when that next big client is going to roll into town as a guest and decide to do business with you!

Please see the Tips section below to maximize your business during tourist season this year.

Have a great week.

Audie

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Marrek Moments

Audie delivered a workshop on Creating a Positive Guest Experience to the team from Tourism Brantford and found out about the beautiful vacation sites in the Brantford area. Visit the Sanderson Centre for the Performing Arts or Glenhyrst Art Gallery of Brant for a taste of Brantford’s rich culture. The Bell Homestead offers a look back at Brantford’s history as “The Telephone City.” Check out other great getaway ideas in Brantford Ontario at http://www.visitbrantford.ca 

"Associates in the News" – Audie’s longtime associate and image consultant Angèle Desgagné had the pleasure of being interviewed for an article on Business Casual that was recently published in the Globe and Mail.  The article is titled: Think business before pleasure on casual Friday  

Many of you will remember Angele from our Beyond Networking meetings where she advised our guests how to dress for success.

Read the article at: www.marrek.com/tips/tipsandarticles.htm

Or visit Angele’s website at: www.imageliteinternational.com

This week marks the anniversary of the Marrek newsletter! Our first edition was launched June 17, 2005. We thank all our readers for sticking with us!

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  Events

PEI Women In Business Association – Lunch and Learn

The Power of Gratitude - Summerside

Presenter : Tammy Younker, Inspired Life Coaching

This session highlights the simple but yet effective ways in which the lives of our employees and co-workers can be enhanced. Gratitude has the power to change any environment. Build a strong, connected, positive working environment through thankfulness.  Learn about the gratitude letter and other ideas to help inject a new energy into your workplace.  A work place with people who feel appreciated includes exchanging gratitude freely and frequently.

Location: Loyalist Lakeview Resort, Summerside

Date: Thursday, June 26, 2008

Time: 12:00 – 1:30 pm

Cost: $15 + GST for members, $20 + GST for non-members

To register, contact Elizabeth Noonan by e-mail at elizabeth@peibwa.org or by phone at (902) 436-0386. Registration deadline: Tuesday, June 24, 2008 at 4:00 pm.

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