Issue 7
Inside this issue:
Sherry Pelkey Marketing Coordinator & Trainer Atlantic Canada Click here for Sherry's Bio
Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bioLisa Dennie Training Associate Click here for Lisa's Bio Contact:
Phone:
902.367.1251
Email:
Web:
A concept that keeps coming up, over the last two weeks, has been living the Golden Rule. A participant in one of my workshops said, “If everyone would just treat other people as they would like to be treated, everything would work out a lot better!”
Then I realized, when we talk about the skills necessary for getting along with others and for getting work done, these skills are always based on treating each other well so we can co-operate and work together. In the fast-paced world in which we find ourselves, the values of common sense, common courtesy and common decency tend to slide as everyone rushes around trying to get more done while accomplishing less.
Tao Te Ching (dow de ching), an ancient teaching from over 25 centuries ago, offers these great words of wisdom “Accomplish more by doing less”. That doesn’t mean that we are not productive. In fact, it means quite the opposite. It means that the way in which we spend our energy is thoughtful, planned and reflective. It means that we work with others and encourage them to work with us based upon strong relationships of trust and dependability.
As Audie says, increasing profitability and the success of a business is dependent on the ability to communicate and treat people well, both the people within the organization and its customers. It is not how much you do, but how well you treat others to get things done together that helps you reach your goals.
As part of your plan to reach new heights in 2008, remember to include the relationships you need to build and strengthen to reach your goals.
Please see the Tips section below for help in living the Golden Rule.
Have a great week.
Lisa
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The Marrek Group is a proud new member of the Brantford Chamber of Commerce.
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Lunch & Learn – Prince Edward Island Business Women’s Association
The Basics of Investing - Montague
Presenter: Kim MacInnis, Wellington West
Studies have shown that, in general, women are more concerned with the fear of losing money than the chance of gaining it. Ease your concerns and gain knowledge and confidence. Learn the basics of registered retirement savings plans (RRSPs).
Location: Active Communities, 540 Main Street, Montague
Date: Thursday, January 31, 2008
Time: 12:00 – 1:30 pm
Cost: $15 +GST for members, $20 +GST for non-membersTo register, contact Melody Beck by e-mail at office@peibwa.org or by phone at (902) 892-6040. Registration deadline: Tuesday, January 29, 2008 at 4 pm.
February Mixer – Charlottetown
PEIBWAWednesday, February 6, 2008 from 4:30 to 6:30 pm
Hosted by: The bestofpei Store, 156 Richmond Street, Charlottetown
All members are invited to attend the February Mixer hosted by The bestofpei Store in Charlottetown. This event will provide members with a chance to network, check out many PEI made products, and taste some island-made treats. There is no charge for members to attend.
Please RSVP to Melody Beck by e-mail at office@peibwa.org or by phone at (902) 892-6040. Registration deadline: Tuesday, February 5, 2008 at 12 noon.
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Workshops
UPEI Centre for Life Long Learning
February 6 – Effectively Assertive
This one-day workshop outlines the characteristics of the three styles of assertive behaviour. Once the participants determine their own personal style, they will be able to understand the impact of their style on the business. Communication styles are addressed as part of learning to speak with confidence.
Register Online at http://www.upei.ca/extension/short/schedule.html
Or call the Centre at 902.566.0336
Creating AMAZING Customer Service
It's not enough these days to provide "ok" customer service, loyal customers are hard to come by, and once you have them you want to keep them from being lured away by your competition.
This workshop is designed to improve customer service skills by focusing on areas such as projecting a professional image and understanding how providing poor customer service impacts the image of your organization, customer perceptions and the bottom line.Four Half-Days
8:30 - 12:00, February 21 & 28th, March 6 & 12th, 2008,
Main Building, UPEI, 550 University Avenue, Charlottetown,
OR
Two Full Days
8:30 - 4:30, May 7th and 8th, 2008,
Main Building, UPEI, 550 University Avenue, Charlottetown.Register Online at http://www.upei.ca/extension/short/schedule.html
Or call the Centre at 902.566.0336
Attention Employers - Workplace Lunch & Learn Series
Create a workplace of learning, communication and collaboration that builds morale, team spirit and creates ambassadors for your business. Sessions available include: Blow Bubbles…Stress Relievers for the Workplace, The Art of Networking and Dealing with Difficult Customers. Call Sherry today to discuss opportunities to really engage your employees.
Customized Positive Employee Relationship Programs - designed to suit your company’s culture and values. A few examples are…
- Effectively Assertive
- Coping with Change
- Creating Amazing Customer Service
- Dealing with Difficult Behaviours
- Successful Selling Techniques
- Core Skills for Managers, Supervisors, Team Leaders
- Inspiring Multi-generational teams
- Coaching for Success
- Diversity in the Workplace
Contact Sherry today to arrange your complimentary information meeting at 902.367.1251 or via email: sherry@marrek.com
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Tips for Living the Golden Rule – “Do Unto Others”
- Decide which values are most important to you and live by them.
- Base your goals on your deepest beliefs, values and passions.
- Once your values are set, follow them and decisions are easy.
- Always keep in mind the needs of others when planning your work.
- Recognize the differences between people and treat them accordingly.
- Find out what others want and need.
- Meet people at their needs, not yours.
- Take every opportunity to praise and recognize others’ efforts.
- If you make a mistake, apologize.
- Treat everyone well and favour will be returned to you tenfold!
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The Marrek Group respects your privacy, if you have received this email in error or if you no longer wish to be on our email list please click here to unsubscribe or email us at audie@marrek.com with remove in the subject line.
January 28, 2008
“Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.” |
