The Marrek Group Weekly Online Newsletter

Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bio

Lisa Dennie Training Associate Click here for Lisa's Bio

Sherry Pelkey Marketing Coordinator & Trainer Atlantic Canada Click here for Sherry's Bio Contact:

Mohawk College- (Tools for Business Series)

The Fall Calendar is now available online

Please note that courses offered in Hamilton are now being delivered at Arcelor-Mittal’s (formerly Dofasco) Burlington St and Recreation Centre locations.

The Multi- Generational Workplace – Making it Work – September 25 – Hamilton

If you are managing more than one generation of workers, this one-day workshop is for you! You will learn to effectively motivate and inspire all of the generations and distinguish between managing and leading to help all your team members work together effectively.

Creating Amazing Customer Service – September 29 – Hamilton

This one-day workshop is designed to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service. You will learn techniques to optimize the customer’s experience.

Cope with Change – September 30 – Hamilton

This half-day workshop helps employees look at change and its impact both personally and professionally. Topics include approaches to change, resisting change, benefits of accepting change and the skills required for change.

Stress in the Workplace – September 30 – Hamilton

This half-day workshop increases your ability to cope with stress as a key component in leading a more successful business and personal life. Through individual and group activities, you will learn to use practical tools to understand what stress is, how it affects us, and how to create resiliency in today’s world.

Creating Results – Driven Teams – October 1 - Hamilton

A motivated team accomplishes twice as much as one that isn't. This one-day workshop explores three factors necessary for effective team building. Topics covered will include recruitment selection, team dynamics, and performance evaluation.

Mastering Communication with Personality Profiling – October 2 – Hamilton

Do you ever wonder why people say they heard you, but they didn’t do what you asked?

This one-day workshop explores the communication process and provides and understanding of the communication skills required to effectively interact with fellow employees and others.

Dealing with Difficult Behaviours – October 6 - Hamilton

What are your hot buttons? What are those few words, actions or sometimes even that ‘look’ that sets you off?

This one-day workshop assists employees in understanding and dealing effectively with difficult behaviours by separating the behaviour from the individual; identifying hot buttons in self and others, and strategies to encourage positive behaviour.

Successful Selling Techniques – October 9 - Hamilton

If your company’s sales philosophy is centered on relationship building and “soft – selling” then this is the course for you!

This one-day introductory sales workshop is intended to help improve your sales results through the use of a step by step selling process, an understanding of how to build relationships and a focus on follow up.

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Tips

Hiring the Internationally Trained

Hiring Internationally Trained Professionals and Trades people (ITPTs) makes good business sense

Match the culture of your customers with highly skilled ITPTs.

Open up new markets, internationally or locally by hiring global talent.

Remember that New Canadians are a huge, talented labour pool.

Find sources of global talent in your community such as SISO and SJIWC.

Offer alternative positions to ITPTs as entry level jobs to secure this talent.

Help them in their certification process with financial and human resources support.

Set up career pathways to follow while they are getting their certifications.

Get involved with bridging programs to bring ITPTs into your workforce.

Use SISO’s Workplace Development Toolkit www.thetoolkit.ca for more information on these and many other helpful hints for hiring global talent.

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