Issue 12

• Events
• Marrek Moments
• Tips
• Job Postings

Audie McCarthy
founder and president
of Marrek Solutions Inc.
Click here for Audie's bio

63 Southmeadow Cres.
Stoney Creek, ON
L8G 3E6

Do you have your
 copy of Leadership?

Click here to order

Check for upcoming
workshops and register
for one today!

Are you ready for National Customer Service Week? The first week of October has been the week set aside to celebrate and appreciate customers since 1988. After all, where would our businesses be without our customers? This year, National Customer Service Week falls on the week of October 3 - 7. Are you ready? Check out the website www.customerserviceweek.com. You will find customer service tips, ideas for celebrating and training ideas - and of course, don't forget the "Amazing Customer Service" Course that I am teaching at Mohawk this month and again in November. Go to http://t4b.mohawkcollege.ca or through the main website www.mohawkcollege.ca and look for Corporate & Community Training.

The "Amazing Customer Service" course can also be customized for your business - just ask me about it!
Have a great week.

Audie

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Events

Ten days to go to register for the LAST Beyond Networking workshop. Please register in advance! 48 hour cancellation policy in effect.

Oakville

September 22 - Maximizing your Website - presented by Jemma Fong, In Site Creations - Please register in advance! .

"I recently attended a workshop "Driving Targeted Traffic to your Website; Exploring Online Marketing Tactics" hosted by InSite Creations. The workshop was very informative and as a non-technical person I received a great deal of useful information regarding websites and their design and operation. Two matters stand out in my mind, the importance of having ones website appear at the beginning of web searches and the amount of analysis that can be done on traffic visiting a website. Further more this proved to be an excellent networking opportunity which has provided me with half a dozen potential client contacts. I heartily recommend this workshop."

-- D. Broadbent, Partners in Progress

Bring a friend for free!

Click here for workshop flyer | Click here to register

Mohawk College - Brantford Campus (Tools for Business Series)

Creating Amazing Customer Service
September 19th, 2005
9 am to 4 pm at Mohawk College, Brantford Campus

Effective Supervisory Skills
September 22, 2005
9 am to 4 pm at Mohawk College, Brantford Campus

Resolving Conflict
September 23, 2005
9 am to 4 pm at Mohawk College, Brantford Campus

Getting the Best From Difficult People
September 27 & 28th, 2005
9 am to 4 pm on the 27th and 9 am to 12 pm on the 28th at Mohawk College, Brantford Campus.

Please Note: These courses will be offered in Hamilton in November.

Contact audie@marrek.com for more information. Or check the Mohawk Website at http://t4b.mohawkcollege.ca for the entire fall line up.

Second Ever Marrek Solutions Trade Show - coming up this fall in Oakville - Wednesday November 16th at the Burlington Art Centre, Lakeshore Drive, Burlington 5 pm to 8 pm.

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Marrek Moments

Thursday, September 8th was the last Beyond Networking workshop in Hamilton. Thanks to everyone who attended and thanks to Angèle Desgagné for a great presentation! We all learned something - some of us learned how to maximize our wardrobe, others learned what colours to wear to be memorable. I learned it is time to get rid of my corporate wardrobe from the 80's because sadly, it is never really going to come back in style!

To find out more about what Angèle does visit www.imageliteinternational.com

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Tips

Tips: Activities to Help Improve Customer Service

1. You get what you measure - put a system in place to measure the service you are providing.
2. You get what you demonstrate - be a role model for your employees - walk the talk.
3. Treat your employees the way you want them to treat your customers.
4. Do customer service audits and surveys - then act on the feedback you get.
5. Provide customer service training for your employees and attend yourself too.
6. Introduce a Mystery Shop program.

Call Audie at 905.662.3407 to find out what Marrek Solutions has to offer.

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Job Postings

Audio Video Company looking for an Outside Sales Person in the Hamilton area to service the Golden Horseshoe. Minimum 2 years sales experience required. Customer service skills a must. Own vehicle. Base plus commission. Send resumes to karenseal@marrek.com or fax to 905.664. 3290. Please quote job #marrek04 when applying.

Click here for additional Job Postings.

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