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It’s hard to believe that Christmas is so close! At this hectic time of year, it is easy to lose sight of what’s really important, our relationships with each other. In your business, keeping the lines of communication open is especially important during stressful times. Please see the tips section for some ideas to help you create and maintain an environment where everyone feels free to express him/herself.
Happy Holidays!
Audie
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Events
GOOD MORNING OAKVILLE - WEDNESDAY DECEMBER 20 7:30 -9:30a.m. at Holiday Inn Oakville- Centre, 590 Argus Road for only $14.00 for members, $25.00 for non-members.
Prepayment is required to attend this event, no walk-ins accepted
for more information call (905) 845-6613 ext. 28 or jad@oakvillechamber.com
Workshops
Mohawk College- (Tools for Business Series)
January 3 – Problem Solving – Burlington
Learn flexibility and creativity in problem solving to get at the root cause of recurring problems and solve them once and for all.
January 5 - Facilitating Effective Meetings – Hamilton
Avoid the misuse of time during meetings, keep meetings on track and ensure actions are carried out.
January 8 – Successful Selling Techniques – Brantford
This entry-level sales course will assist your new salesperson in getting up to speed quickly!
January 9 – Mastering Communications with Personality Profiling – Burlington
Communicate more effectively with customers, coworkers, friends and family by understanding your personality styles and theirs!
For more info call Kym at 905 575 2442 or visit http://t4b.mohawkcollege.ca

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Tips
Tips for Creating an Environment of Open Communication
Develop norms for behaviour together. Your team will be more committed to them if they have a hand in creating them.
- Use humour. It is a great way to relieve stress and make work fun.
- Facilitate conflict resolution. Help others work out their differences.
- Develop strong listening skills to really understand where others are coming from.
- Use empathy to convey understanding.
- Show interest in the wants and needs of others and they will open up.
Here’s hoping that the lines of communication are open for you at this busy time of year and you can fully celebrate the joy of the season!
WARNING: Please DO try this at home!
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Marrek
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