Issue 65

• Welcome
• Events
• Marrek Moments
• Tips

Audie McCarthy
founder and president
of Marrek Solutions Inc.
Click here for Audie's bio

63 Southmeadow Cres.
Stoney Creek, ON
L8G 3E6

I was recently reminded of the power of Stephen Covey’s philosophy of building strong emotional bank accounts with the people in our lives. A story related by a friend of mine, speaks volumes about the lasting impact of treating people well.

“Mary” was a manager for a large corporation. Over 25 years ago she worked with a bright young man with whom she developed a great rapport. She encouraged and helped him to reach his goals. She believed in him when others didn’t. She even recommended him for a promotion!

Mary and the young man both moved on and lost track of each other. The young man never forgot Mary. He never forgot the way she treated him.

Recently, Mary called her insurance company. Guess who answered her call? The same “young” man! He was a few years older, of course, but the same person inside. He thanked her for her help and her belief in him. He said that it had made a huge difference in his attitude and enjoyment of the work that he did. She could not believe the appreciation he still felt towards her so many years later!

Now, that’s powerful! So it’s true. People may not remember exactly what you said or did but they will remember how you made them feel.

Audie

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Events

Marrek Solutions Inc. presents EFFECTIVELY ASSERTIVE – a workshop for those who want to be heard! Wednesday, April 11th, 9:30am - 4pm

Oakville Chamber of Commerce - 2521 Wyecroft Road, Oakville

For further information, please contact: Sherry Pelkey, Marketing Coordinator at sherry@marrek.com or call 905.385.0689

March 7 (Date changed) – Oakville Chamber of Commerce – Business After Hours - 5:00pm - 7:00pm
TD Waterhouse, 5515 North Service Rd., 2nd Floor

More info: | Email: jad@oakvillechamber.com

Stoney Creek Chamber presents - March 27th, 2007

Amy Goldbloom, RBC Economist
7:30 am, Chandelier Place
$10 Members / $15 non-Members
RSVP by March 23rd
Contact Connie at 905 664 4000 to register. 

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Workshops

Mohawk College- (Tools for Business Series)

March 20- Facilitating Effective Meetings - Brantford Campus

Learn to conduct effective meetings. Topics include: avoiding the misuse of time, developing strong facilitation skills, meeting preparation, managing behaviours and recording minutes.

March 28 – Resolving Conflict – Fennell Campus

Use a conflict resolution model to resolve issues that may arise in day-to-day operations involving employees, co-workers or customers.

March 29 – Developing Cohesive Teams – Brantford Campus

Explore three steps for effective team building. Topics include the importance of recruitment, team dynamics and performance evaluation.

For more info call 905 575 2442 or visit http://t4b.mohawkcollege.ca

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Tips

Tips for Building Strong Emotional Bank Accounts

1. Always seek to understand where the other person is coming from.

2. Meet their needs to build trust.

3. It is the little things that count. Small kindnesses go a long way.

4. People can be very tender. Be sensitive to their feelings in all you say and do.

5. Be honest and kind in giving feedback to others.

6. Be clear in your communication to avoid misunderstandings.

7. Be consistent in your words and actions. Walk your talk.

8. Apologize when you make a mistake or if the other thinks you have made a mistake.

9. Make few promises and keep the ones you make.

10. Believe in others so much that they believe in themselves.

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