Issue 71
Inside this issue:
Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bio
Contact:
63 Southmeadow Cres. Stoney Creek, ON L8G 3E6
Phone:
905.662.3407
Email:
Web:
I have been thinking about the reasons for so many misunderstandings and miscommunications in organizations a lot lately. The pain and the stress that these practices cause takes a toll on productivity, relationships and the quality of work life. I have come to the conclusion that the one skill that seems to be missing (and causing this grief) is the ability to negotiate effectively.
In our Effectively Assertive course, we talk about how your communication style (passive, aggressive or assertive) invites a certain response from others. This principle affects our ability to negotiate effectively. Assertiveness and approachability are the basis for successful and effective negotiation. If we are assertive and approachable we can negotiate respectfully and effectively, avoiding the misunderstandings and miscommunications that cause such trouble in organizational life – whatever the size of our organization.
Please see the Tips section below for some of our guidelines on assertiveness and approachability.
Have a good week.
Audie
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June 13th, 2007
Business After Hours Proudly Sponsored by the Quality Hotel & Executive Suites
Time: 5:00pm - 7:00pm
Location: Quality Hotel & Executive Suites
754 Bronte RoadFree for Chamber members and first time guests
$10.00 for second time guests(no pre-registration required)
Contact: jad@oakvillechamber.com
June13th, 2007 - After 5 BBQ
Stoney Creek Chamber presents After 5 BBQ Holiday Inn Express 51 Keefer Crt. (near QEW off Centennial N.) 5:30 - 7:30 pm RSVP by June 8th Contact Connie at 905 664 4000 for more information._______________________________________________
Workshops
June 5 – Successful Selling Techniques - Brantford
This one-day introduction to sales workshop is intended to help improve your sales results through the use of the six-step selling process. Participants will discover personal strengths and how to use them to connect with customers, build relationships and use a soft sell approach to secure repeat business.
June 12 - Inspiring Your Team - Burlington
This half-day workshop provides participants with strategies to effectively motivate and inspire work teams. Participants demonstrate their understanding of managing versus leading, through role-play and small group activities.
June 14 - Creating Amazing Customer Service - Brantford
This one-day workshop is designed to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service. Participants learn techniques to maximize the customer’s experience.
June 14- Mastering Communications with Personality Profiling - Brantford
This one-day workshop teaches you the principles of communication. Identify your personality type and understand different personalities through DISC profiling. Develop skills as an active listener and eliminate the barriers that stand in your way of communicating effectively.
June 19 - Problem Solving – Fennell Campus
This one-day workshop addresses two major factors of problem solving: flexibility and creativity. Participants will use these factors to examine key problem-solving techniques, such as examining assumptions, modeling, shifting paradigms and drilling down.
June 21 – Coaching for Success – Brantford
Learn the art of effective coaching including setting goals, creating a coaching plan, giving feedback and reviewing the eleven characteristics that all good coaches have.
For more info call 905 575 2442 or visit http://t4b.mohawkcollege.ca
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Sherry Pelkey (Marrek Solutions Inc) works with Stephanie Muir (Bayshore Home Health) at their "Going the Extra Mile" workshop. Stephanie felt the workshop was definitely worth her time and particularly enjoyed the section on Communications and First Impressions.
Audie McCarthy emceed the Annual Stoney Creek Chamber Citizens of the Year Awards Dinner on May 17. For more pictures see www.marrek.com and www.chamberstoneycreek.com.
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Tips for Assertiveness and Approachability:
Tips
- Smile and demonstrate positive and open body language
- Listen empathically.
- Express yourself in a calm manner.
- Be direct and honest when expressing your feelings and opinions.
- Use ‘I’ statements to make others more receptive to your ideas.
- Remember to recognize their ideas and wants, too.
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Marrek Solutions Inc. respects your privacy, if you have received this email in error or if you no longer wish to be on our email list please click here to unsubscribe or email us at audie@marrek.com with remove in the subject line.
May 30 , 2007
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If people like you they'll listen to you, but if they trust you they'll do business with you. |
