Issue 77

• Welcome
• Events
• Marrek Moments
• Tips

Audie McCarthy
founder and president
of Marrek Solutions Inc.
Click here for Audie's bio



Lisa Dennie
Training Associate
Click here for Lisa's Bio


Contact:

63 Southmeadow Cres.
Stoney Creek, ON
L8G 3E6

Recently, I came across the lyrics to an old song “Little Things Mean a Lot” and was touched by the simple things that make such a difference in our relationships.

“Give me your hand when I’ve lost my way
Give me your shoulder to cry on
Whether the day is bright or gray
Give me your heart to rely on.”

The song refers to personal relationships but the same principles apply in the business world where little kindnesses are also important. A thank you, speaking courteously, praise for a job well-done, all of these things go a long way to building up the emotional bank account (Covey) with managers, colleagues and clients. Always remember that success in business rests on successful relationships!

Our friend and new Atlantic Region licensee, Sherry Pelkey sent me a list of the little things that mean a lot in business. They are words to live by!

Please see the Tips section below for the list originally created by marketing consultants Jay and Amy Levinson.

Have a great week!

Lisa

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Events

Business After Hours Proudly Sponsored by Hynek Financial,
held at the Holiday Inn Oakville - Centre

Date : 2007 September 12

Come join us for our premier monthly networking event! 

Time: 5:00pm - 7:00pm
Location:  Holiday Inn Oakville Centre 590 Argus Road

Free for Chamber members and first time guests
$10.00 for second time guests

(no pre-registration required)

Contact: Jad

More info: | Email: jad@oakvillechamber.com

Stoney Creek Chamber

Annual General Meeting

Date: September 11, 2007

Time: 5 - 8 pm

Location: Chandelier Place

Contact Connie at 905-664-4000 for more information.

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Workshops

Mohawk College- (Tools for Business Series)

The T4B Fall Calendar is now available on line..

NEW! Coping with Change – Sept 11 – Fennell Campus

Examine changes you are facing to help you understand and develop the skills required to be successful through change.

Creating Amazing Customer Service – Sept 13 – Fennell Campus

Improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service. Learn techniques to maximize the customer’s experience.

Gold Seal Course

Managing Performance – Sept 14 – Fennell Campus

Learn how to motivate employees through goal-setting, coaching and performance feedback. Take the opportunity to practice these skills in a safe learning environment.

Gold Seal Course

Core Skills for Team Leaders, Supervisors and Managers– Sept 18/19 – Fennell Campus

Examine different communication styles, skills, knowledge and attitudes that are required to be an effective supervisor.

Coaching for Success – Sept 24 – Fennell Campus

Explore the benefits to an organization and the individuals in it when a coaching program is embraced. Focus on establishing a personal vision, obtaining commitment for accountabilities and building in follow up and rewards.

 Gold Seal Course

Mastering Communications with Personality Profiling – Sept 25 – Fennell Campus

Identify your personality type and understand different personalities through DISC profiling. Develop skills as an active listener and eliminate the barriers that stand in the way of communicating effectively.

Inspiring Multi-Generational Teams – Sept 27 – Fennell Campus

This workshop has been extended to a full day due to an increased demand for more information on how to get the four generations to work together. The course examines the characteristics of Traditionals (born 1900-1945), Boomers (born 1946-1964), GenXers (born 1965-1980) and Millennials (born 1981-1999) and explores ways to inspire excellence in all the generations at work.

Training for Results – Sept 30/31 – Fennell Campus

This 2-day workshop assists individuals who have responsibility for training in their organization. You will: learn communication processes, training needs analysis, adult learning principles, training techniques, skill demonstrations, methods for evaluation, and much, much more.

For more info call 905 575 2442 or visit http://t4b.mohawkcollege.ca

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Tips

Little Things That Mean a Lot in Business  

• The six most important words in business: "I admit that I was wrong."
• The five most important words in business: "You did a great job."
• The four most important words in business: "What do you think?"
• The three most important words in business: "Could you please..."
• The two most important words in business: "Thank you."
• The one most important word in business: "We."

-Jay Levinson and Amy Levinson

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