Issue 87
Inside this issue:
Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bioLisa Dennie Training Associate Click here for Lisa's Bio
Sherry Pelkey Marketing Coordinator & Trainer Atlantic Canada Click here for Sherry's Bio Contact:
63 Southmeadow Cres. Stoney Creek, ON L8G 3E6
Phone:
905.662.3407
Email:
Web:
A concept that keeps coming up, over the last two weeks, has been living the Golden Rule. A participant in one of my workshops said, “If everyone would just treat other people as they would like to be treated, everything would work out a lot better!”
Then I realized, when we talk about the skills necessary for getting along with others and for getting work done, these skills are always based on treating each other well so we can co-operate and work together. In the fast-paced world in which we find ourselves, the values of common sense, common courtesy and common decency tend to slide as everyone rushes around trying to get more done while accomplishing less.
Tao Te Ching (dow de ching), an ancient teaching from over 25 centuries ago, offers these great words of wisdom “Accomplish more by doing less”. That doesn’t mean that we are not productive. In fact, it means quite the opposite. It means that the way in which we spend our energy is thoughtful, planned and reflective. It means that we work with others and encourage them to work with us based upon strong relationships of trust and dependability.
As Audie says, increasing profitability and the success of a business is dependent on the ability to communicate and treat people well, both the people within the organization and its customers. It is not how much you do, but how well you treat others to get things done together that helps you reach your goals.
As part of your plan to reach new heights in 2008, remember to include the relationships you need to build and strengthen to reach your goals.
Please see the Tips section below for help in living the Golden Rule.
Have a great week.
Lisa
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The Marrek Group is a proud new member of the Brantford Chamber of Commerce.
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Brantford Chamber of Commerce Business After Hours at Brantford Volkswagen
Date: Tuesday, February12, 2008
Time: 5 - 7 p.m.
Location: 131 Lynden Road, BrantfordBusiness After Hours Proudly Sponsored by Boston Pizza
February 13th, 2008
Please join us for our premier monthly networking event!
Time: 5:00pm - 7:00pm
Location: Boston Pizza, 2011 Winston Park DriveFree for Chamber members and first time guests
$10.00 for second time guests(no pre-registration required)
Contact : brendan@oakvillechamber.com to register.
February 21, 2008
John Peller, Chair,
Board of Directors,
Canadian Chamber of Commerce11:30 am - 1:15 pm
Renaissance Banquet Centre
Prepaid Seating Only
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Workshops
Mohawk College- (Tools for Business Series)
The T4B Fall Calendar is now available on line..
Stress in the Workplace – Feb 1 – Fennell Campus
This half-day workshop increases the participant’s ability to cope with stress as a key component in leading to a more successful business and personal life. Through individual and group activities, participants will learn to use practical tools to understand what stress is, how it affects us, and to create resiliency in today’s world.
Time Management – February 1 – Fennell Campus
This half-day workshop helps participants maximize their time effectively. Overcome unique time management challenges, set priorities and manage time effectively to support and manage your organizational performance.
Coaching for Success – February 4 – Brantford Campus
This one – day workshop examines the benefits an organization and the individuals in it will obtain when they embark on a coaching program. The workshop focuses on developing a coaching program, obtaining commitment for accountabilities and building in follow up and rewards.
Successful Selling Techniques – February 7 – Brantford Campus
This one-day introduction to sales workshop is intended to help improve your sales results through the use of the six-step selling process. Topics include: discovering personal strengths and how to use them to connect with customers, mastering the art of relationship-building, the philosophy of the soft sell and securing repeat business.
Training for Results – February 12/13 – Brantford Campus
This 2-day workshop assists individuals who have responsibility for training in their organization. Participants demonstrate their ability to develop and deliver a short training session using the training methods discussed. They will identify the performance results that need to be achieved through training and design measurements.
Developing Cohesive Teams – February 14 – Fennell Campus
This one-day workshop explores three steps for effective team building. The group will discuss recruitment selection, team dynamics, and performance evaluation. Participants identify critical success factors in team building, conduct a short exercise, and complete a template for their personal use on the job.
Core Skills for Team Leaders, Supervisors and Managers – February 19/20 – Brantford Campus
This two-day workshop outlines the characteristics of a successful supervisor. Participants examine the different communication styles, skills, knowledge and attitudes that are required to be an effective supervisor. The workshop will culminate with individuals preparing a personal development plan.
Inspiring Multi-Generational Teams – February 21 – Brantford Campus
If you are managing more than one generation of workers, this one-day workshop is for you! You will learn to effectively motivate and inspire all of the generations and distinguish between managing and leading to help all your team members work together effectively.
Dealing with Difficult Behaviours February 25 – Brantford Campus
This one-day workshop is intended to assist front-line employees in understanding and dealing effectively with difficult behaviours. The group will discuss separating the behaviour from the individual, identifying hot buttons in self and others, and strategies to encourage positive behaviour.
Creating Amazing Customer Service – February 28 – Brantford Campus
This one-day workshop is designed to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service. Participants learn techniques to maximize the customer’s experience.
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Tips for Living the Golden Rule – “Do Unto Others”
- Decide which values are most important to you and live by them.
- Base your goals on your deepest beliefs, values and passions.
- Once your values are set, follow them and decisions are easy.
- Always keep in mind the needs of others when planning your work.
- Recognize the differences between people and treat them accordingly.
- Find out what others want and need.
- Meet people at their needs, not yours.
- Take every opportunity to praise and recognize others’ efforts.
- If you make a mistake, apologize.
- Treat everyone well and favour will be returned to you tenfold!
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The Marrek Group respects your privacy, if you have received this email in error or if you no longer wish to be on our email list please click here to unsubscribe or email us at audie@marrek.com with remove in the subject line.
January 28, 2008
“Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.” |
