Issue 90
Inside this issue:
Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bioLisa Dennie Training Associate Click here for Lisa's Bio
Sherry Pelkey Marketing Coordinator & Trainer Atlantic Canada Click here for Sherry's Bio Contact:
63 Southmeadow Cres. Stoney Creek, ON L8G 3E6
Phone:
905.662.3407
Email:
Web:
In the last newsletter Audie talked about measuring potential out of people. I would like to talk this week about “measuring success into” your people.
Measuring the output of your team members’ quality and quantity is an important assessment method that can lead to great performance. If your quest is for a balanced scorecard of potential and you measure only those two aspects, something will be missing. When things go wrong with the quality or the quantity of a team’s work, there are warning signs, however, typical measurement systems usually miss these symptoms. Perhaps there are indicators to be found in the input to your team’s work, perhaps in the support system that people count on to do their jobs.
If you want to measure success “into” your people, you need to keep your ear to the ground by measuring other things besides current performance. Factors, such as training and employee morale, are predictive of future performance. Clear, concise instruction and supportive recognition can help prevent performance issues further down the road. If something fails in either, or both, of these areas the inevitable consequence is a decline in the quantity and quality of the work your people are able to complete. This ultimately results in a decline of service to your customers.
If you focus on monitoring the pulse of your people it will ultimately result in a healthy “bottom line”. At The Marrek Group, our philosophy is keep an eye on the bottom line but focus on people for business success. Audie has always said, “If you look after your people, they will look after the bottom line”.
“If the bottom line is so important,
why is it at the bottom?”MICHAEL NEILL
Please see the Tips section below for ideas to “measure success into” your people.
Have a great week.
Lisa
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Sherry recently delivered our NEW “Communicating with Confidence – a multi-cultural understanding” in PEI. To find out about delivery of this workshop in Ontario, contact Audie at 905. 662.3407.
Lisa & Lindsey will be co-facilitating the first of our new mini-workshop series. See below for details. You won’t want to miss this opportunity to learn & to network!
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Brantford Chamber of Commerce Business After Hours at Bell World in Harmony Square
Free for Chamber Members to attend.
Date: Tuesday, March 11, 2008
Time: 5 pm - 7 p.m
Location: 150 Colborne St., Unit ABrantford Chamber – March Women In Business
Topic: You are what you think! Using the power of your mind to achieve success. Guest Speaker Christine Gagnon. Learn how successful people create confidence and professionalism in themselves and read the clues that suppliers and customers are telling them with their body language. Do You Have Mind Control?
Date: March 19, 2008
Location: Best Western Brant Park Inn.
Time: 5:30 pmRegister online at www.brcc.ca
Oakville Chamber of Commerce
Business After Hours Proudly Sponsored by the Hilton Garden Inn - Oakville
Come join us for our premier monthly networking event!
Date: March 12, 2008
Time: 5:00pm - 7:00pm
Location: Hilton Garden Inn - Oakville
2774 South Sheridan WayFree for Chamber members and first time guests
$10.00 for second time guests(no pre-registration required)
Contact : Brendan
More info : | Email : brendan@oakvillechamber.comStoney Creek Chamber of Commerce
March 13th 'After 5'
Provincial Hearing Consultants
15 Mountain Ave., S ste 308
5:30 -7:30 pmContact Connie at 905 664 4000 for more information.
Stoney Creek Chamber of Commerce
April 17th, 2008 - Breakfast MeetingGuest Speaker: Aron Gampel,
Vice-President & Deputy Chief economist, Scotiabank7:30 am - 9:15 pm
Chandelier Place
Sponsored by Scotiabank, Stoney Creek & NeoGraphics
Prepaid Seating Only
Contact Connie at 905 664 4000 for more information.
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Workshops
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Mohawk College- (Tools for Business Series)
The T4B Fall Calendar is now available on line..
Training for Results – March 18/19 – Brantford Campus
This 2-day workshop assists individuals who have responsibility for training in their organization. Topics include: basic skills, identifying strengths, adult learning principles, communication processes, utilizing training aids, analyzing training requirements, the steps in developing and conducting training, strategies for learning, training techniques, skill demonstrations, and evaluating the results.
Problem-Solving – March 24 – Fennell Campus
This one-day workshop addresses two major factors of problem solving: flexibility and creativity. Participants will use these factors to examine key problem-solving techniques, such as examining assumptions, modeling, shifting paradigms and drilling down.
Successful Interview Techniques – March 26 – Fennell Campus
This one - day workshop teaches the participants to create and use interview documents that will increase their success in hiring and retention of employees. Using behavioural interview techniques, the participants will develop interview questions and scoring mechanisms for actual positions they are hiring for.
Stress in the Workplace – March 27 – Brantford Campus
This half-day workshop increases the participant’s ability to cope with stress as a key component in leading to a more successful business and personal life. Through individual and group activities, participants will learn to use practical tools to understand what stress is, how it affects us, and to create resiliency in today’s world.
Time Management – March 27 – Brantford Campus
This half-day workshop helps participants maximize their time effectively. Overcome unique time management challenges, set priorities and manage time effectively to support and manage your organizational performance. This workshop gives you the techniques required to control time and increase productivity.
Managing Performance – March 28 – Brantford Campus
This one-day workshop guides participants through employee motivation and goal-setting, coaching and performance feedback. Participants have the opportunity to practice coaching and providing employee feedback in a non-threatening environment.
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Training needs assessments and regular communication with your team members can help to plan for training. How can you keep tabs on morale? Three areas that you can focus on that will give you a good indication of morale on your team are: stress levels, communication climate and 360 Feedback.
- Conduct regular training needs assessments with your team.
- Use the assessments to plan your training schedule each quarter.
- Measure morale by assessing the stress levels of your staff.
- Find out the sources of the stress and improve in those areas.
- Include stress management as part of your training plan.
- Use assessments that measure communication climate.
- Create an open communication environment by your responses to your team.
- Use 360-degree feedback to encourage open communication.
- Continue to assess the quality and quantity of your team’s work.
- When things go wrong, approach it as a learning opportunity.
- Provide the coaching and the training they need to stay or get back on track.
Tips __________________________________________________
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March 10 , 2008
"There is no happiness except in the realization that we have accomplished something." |
