Issue 97
Inside this issue:
Audie McCarthy founder and president of Marrek Solutions Inc. Click here for Audie's bioLisa Dennie Training Associate Click here for Lisa's Bio
Sherry Pelkey Marketing Coordinator & Trainer Atlantic Canada Click here for Sherry's Bio Contact:
63 Southmeadow Cres. Stoney Creek, ON L8G 3E6
Phone:
905.662.3407
Email:
Web:
“Be our guest” is the now infamous phrase used by Disney to describe the level of service you will receive when visiting any of Disney’s theme parks or attractions around the world. They set the bar for positive guest experiences many years ago and became the gold standard for customer service in all industries. As tourist season springs forth we are reminded once again of the value of raising the bar for creating positive experiences for our customers (guests).
This year communities will be vying for scarce tourist dollars as travel costs continue to rise due to increased fuel costs and guests to your area will be limited in the amount of money they will be able to spend in your community. Remember to always treat guests to your area well, no matter what the reason is for their visit and encourage your family, neighbours and business associates to do so also.
Tourism is a huge contributor to local economies every year. You never know when that next big client is going to roll into town as a guest and decide to do business with you!
Please see the Tips section below to maximize your business during tourist season this year.
Have a great week.
Audie
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Audie delivered a workshop on Creating a Positive Guest Experience to the team from Tourism Brantford and found out about the beautiful vacation sites in the Brantford area. Visit the Sanderson Centre for the Performing Arts or Glenhyrst Art Gallery of Brant for a taste of Brantford’s rich culture. The Bell Homestead offers a look back at Brantford’s history as “The Telephone City.” Check out other great getaway ideas in Brantford Ontario at http://www.visitbrantford.ca
"Associates in the News" – Audie’s longtime associate and image consultant Angèle Desgagné had the pleasure of being interviewed for an article on Business Casual that was recently published in the Globe and Mail. The article is titled: Think business before pleasure on casual Friday
Many of you will remember Angele from our Beyond Networking meetings where she advised our guests how to dress for success.
Read the article at: www.marrek.com/tips/tipsandarticles.htm
Or visit Angele’s website at: www.imageliteinternational.com
This week marks the anniversary of the Marrek newsletter! Our first edition was launched June 17, 2005. We thank all our readers for sticking with us!
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Brantford Chamber of Commerce Business
Women In Business – Wednesday, June 25
Guest Speaker: Heidi Wilmot-SmithTopic: Taking Care of your Aging Parents
Location: Best Western Brant Park Inn @ 5:30 p.m.Member cost : $36.75 [GST inc]
Non-member cost : $47.25 [GST inc]Includes the cost of dinner and the guest speaker!
Register online at http://www.brcc.ca/
Oakville Chamber of Commerce
Business After Hours Proudly Sponsored by the Fairfield Inn by Marriott
(Date : 2008 July 9)
Come join us for our premier monthly networking event!
Time: 5:00pm - 7:00pm
Location: The Fairfield Inn by Marriott
2937 Sherwood Heights DriveFree for Chamber members and first time guests
$10.00 for second time guestsNo Registration required
Contact : Brendan
More info : | Email : brendan@oakvillechamber.comStoney Creek Chamber of Commerce
After 5 BBQ
June 26th, 5:30 - 7:30 pm
Great Food Prizes & Networking
Hosted by Holiday Inn Express
Contact Connie at 905 664 4000 for more information.
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Workshops
Mohawk College- (Tools for Business Series)
The T4B Fall Calendar is now available on line..
Effective Time Management – June 23 – Brantford Campus
This one-day workshop is designed to help the participants increase their performance at work by introducing time-management techniques and providing an opportunity to apply them in the learning environment. Participants will assess their personal deficiencies and learn how to stop procrastination and other time wasters.
Training for Results – June 24/25 – Brantford Campus
This 2 day workshop assists individuals who have responsibility for training in their organization. Topics include: basic skills, identifying strengths, adult learning principles, communication processes, utilizing training aids, analyzing training requirements, the steps in developing and conducting training, strategies for learning, training techniques, skill demonstrations, and evaluating the results.
Managing Performance – June 27 – Brantford Campus
This one-day workshop guides participants through employee motivation and goal-setting, coaching and performance feedback. Participants practice coaching and employee feedback in this non-threatening environment.
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Positive Guest Experience
- Infuse personal accountability into your role as a community ambassador.
- Offer your assistance for directions, attractions, and suggestions.
- Talk up your business and those of your community associates.
- Each and every guest interaction is an opportunity to provide “wow” service.
- Wow them to become their first choice when visiting your area.
- Always project a professional image when greeting visitors.
- Try to diffuse challenging situations for visitors to win their loyalty.
- Leave them with a good feeling about your area and local business.
- Network with visitors to your area and follow up to keep in touch.
- When visiting other cities, talk up yours and the exciting things to see and do.
Tips __________________________________________________
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June 16th , 2008
"When confidence is in your eyes and hope is your wings, then the sky is yours.
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