Dealing with Difficult Behaviours

1. Try to understand where they are coming from.

2. Identify the specific behaviour that gets to you.

3. Separate the person from the behaviour.

4. Determine your usual reaction.

5. Decide how you will react more effectively in the future.

6. Practice controlling your emotions and choosing your response.

7. Improve your response to difficult behaviours to reduce your stress.

8. Enjoy the peace of mind of more calm and productive relationships with others to build your success.

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