Courses:

The following courses can be customized for your business:

Click here for our workshop brochure with a listing of our workshops

Attracting Customers through Relationship Marketing

People buy from people they trust and people they’ve established a relationship with.

This three hour workshop is designed to explore the elements involved in attracting customers to your business. Participants will learn techniques to maximize their marketing efforts with a focus on relationship marketing and sales.

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Coaching for Success

Does the idea of telling somebody their strengths and weaknesses make you feel queasy? What if they get defensive? How do I start the conversation?

This one-day workshop answers the questions; what is coaching and why should I coach? It examines the benefits an organization and the individuals in it will obtain when they embark on a coaching program. The workshop focuses on developing the structure of a coaching program including establishing a personal vision with goals for both participants and coaches, obtaining commitment for accountabilities and building in follow up and rewards.

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Coping with Change

Are there times when nothing ever seems to stay the same? Has your company gone through multiple changes and just when you thought it was over there’s another company announcement?

This half day workshop helps employees look at change and its impacts both personally and professionally. Topics include approaches to change, resisting change, benefits of accepting change and the skills require for change.

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Core Skills for Team Leaders, Supervisors and Managers

Do you ever wonder what it takes to become the best leader you could possibly be? In any type of leadership role there are a number of key core competencies. Earn and gain the respect of your team members and your peers by demonstrating your skill in these areas on a daily basis.

This one-day workshop outlines the characteristics of a successful supervisor. Participants examine the different communications styles, skills knowledge and attitudes that are required to be an effective supervisor. The workshop will culminate with individuals preparing a personal development plan.

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Creating AMAZING Customer Service

It’s not enough these days to provide ok customer service, loyal customers are hard to come by, and once you have them you want to keep them from being lured from the competition.

This one-day workshop is designed to improve customer service skills by focusing on areas such as projecting a professional image and understanding the negative impact of providing poor customer service.

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Dealing with Difficult Behaviours

What are your hot buttons? What are those few words, actions or sometimes even that ‘look’ that sets you off?

This one-day workshop assists employees in understanding and dealing effectively with difficult behaviours. Topics include: separating the behaviour from the individual to develop a greater understanding of the actions of others, the role that the participant plays in a difficult situation, identifying hot buttons in self and other, and strategies to encourage positive behaviour.

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Designing Employee Job Descriptions

How do you develop a clear concise job description? Learn techniques that will allow you to write descriptions that will communicate qualifications and expectations to new and existing employees.

This one-day workshop has the participants start the job description process by identifying the key responsibilities of the position and then further breaking the responsibilities into tasks. The goal is to have the participants work on actual job description that will benefit their organization.

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Developing Cohesive Teams

A motivated team accomplishes twice as much as one that isn’t. Team members are more accountable and empowered; they come to you with solutions instead of problems. If this isn’t happening with your team now, then applying this three step process you will quickly see the benefits and watch your team transform.

This one-day workshop explores three factors necessary for effective team building. Topics covered will include recruitment selection, team dynamics, and performance evaluation.

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Effectively Assertive

Do people walk all over you? Are you timid about speaking up in front of others? Or are you too aggressive, intimidating others to get your own way? Learn how to be more effective by finding the appropriate balance between passive and aggressive behaviours.

This one-day workshop outlines the characteristics of the three styles of assertive behaviour. Once the participants determine their own personal style, they will be able to understand the impact of their style on the business. Communication styles are addressed as part of learning to speak with confidence.

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Effective Time Management

“There just aren’t enough hours in a day” is an expression most of us have used at some point in time. However maybe it’s the way you are spending those hours that aren’t allowing you to get your job done. Maximize the time you have and learn how to deal with those that “steal” your time.

This one-day workshop is designed to help the participant increase their performance at work by introducing time management techniques and providing an opportunity to apply them in the leaning environment. Participants will assess their personal deficiencies and learn how to set goals, prioritize, delegate and stop procrastinating.

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Facilitating Effective Meetings

You’ve just been promoted and it’s your first official meeting with your new team. You want to make sure you’re prepared and that the meeting goes perfectly, after all this is your chance to make a good first impression.

This half-day workshop is intended to help facilitators conduct effective meetings. Participants will learn how to avoid the misuse of time during meetings and develop strong facilitation skills to keep them on track. They will also learn to take accurate meeting minutes and conduct effective follow up after the meeting.

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Multi - Generational Workplace - Making it Work

Never before has there been such a generational divide in the workplace. Young workers want to make a quick impact, the middle generation needs to believe in the mission, and older employees don't like confusion or conflict. Different generations, different ideas, different needs and motivations. So how do you get everyone to work together? It starts with understanding the dynamics of each generational cohort and revisiting the ways in which you manage and motivate your team.    

This one day workshop explores strategies to inspire work team members from all generations.  It promotes an understanding of the generational cohorts and effective ways to manage and motivate each group. You will learn how to inspire vs. simply motivate - the key to fully engaging your team and committing everyone to excellence.

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Managing Performance

Want to know how to create a great team and be respected as a leader? It’s all in the communication and the delivery of the message. Your team members will have better focus when they know what you’re expecting from them.

This one-day workshop guides participants through employee motivation and goal setting, coaching and performance feedback. The participants will have an opportunity to practice giving a coaching session and prepare a performance evaluation. Progressive discipline will also be discussed up to an including how to terminate an employee.

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Mastering Communication with Personality Profiling

Do you ever wonder why people say they heard you, but they didn’t do what you asked? Or why when you see a person’s particular number appear on your display you just let them go into voice-mail?

This one-day workshop explores the communication process and provides and understanding of the communication skills required to effectively interact with fellow employees and others.

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Powerful Presentation Skills

Have you ever sat through a presentation where the speaker was boring, the topic lacked substance and you wished you were back in the office working?

This one day workshop will enhance your presentation skills by looking at how to design an effective presentation and how to deliver one.

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Professional Facilitation Skills 

 

Have you ever sat through a presentation where the speaker was dull, the topic lacked substance and you wished you were back at the office?  Worse yet, has that presenter ever been you? Every opportunity to present whether formal or impromptu is a chance to shape opinions, to influence others and to change the course of your career.  You can overcome your fear of public speaking and become a polished presenter who gets their ideas across with clarity, poise and conviction.   This one day workshop will enhance your presentation skills by providing strategies, coaching and practice in developing presentation skills. Participants will learn both how to design an effective presentation and how to deliver one. You’ll come away with the skills you need to not just survive but to thrive during every presentation.

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Problem-solving

Just imagine if you could reduce the problems you’re having at work, what would you do with that problem free time?

This one-day workshop addresses the direct and root causes of problems. Participants will use their own problems and practice a number of problem-solving techniques such as examining assumptions, modeling, brainstorming, brain writing and drilling down.

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Resolving Conflict

Everyone has different ways of dealing with conflict, some of us ignore it, some of us get caught up in email wars, either way isn’t right. Wouldn’t it be nice if you had different strategies to assist you when conflict arises around you?

This one day course workshop uses a conflict resolution model to resolve issues that may arise in day-to-day operations involving employees, co-workers, or customers. Topics include: conflict resolution styles, sources and causes of conflict and using emotional intelligence to manage conflict.

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Successful Interview Techniques

Have you ever wondered how much it costs the company when you hire the wrong person? Experts say it costs four times that person’s salary. Effective interviews can help reduce turnover.

This one – day workshop teaches the participants to create and use interview documents that will increase their success in hiring and retention of employees. Using behavioral interview techniques, the participants will develop interview questions and scoring mechanisms for actual positions they are hiring for.

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Successful Selling Techniques

If your company’s sales philosophy is centered on relationship building and “soft – selling” then this is the course for you!

This one-day introductory sales workshop is intended to help improve your sales results through the use of a step by step selling process, an understanding of how to build relationships and a focus on follow up.

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The Art of Networking

Are you getting the most out of networking? Do you walk in confidently to a room of net workers or do you walk to the first person who is familiar and talk to them all night? Does the idea of meeting new people and handing out business cards scare you?

This one day workshop will increase the participants comfort level in a networking situation. The session focuses on understanding what networking is, why and where networking takes place, and what to do when you are at a networking event. The participant will have an opportunity to expand their communication skills while developing and practicing their own personal introduction.

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The Art of the Soft Sell

Are you a not for profit organization who does fundraising? This program has been developed for you!

This one day workshop helps your people uncover the reasons why people donate to your organization over others. It teaches “sales” skills such as upselling and cross selling without using an aggressive “turn off” approach.

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Training for Results

When you attend training courses, does the instructor motivate you to want to learn more? Do you ever wonder if you could be a trainer? Or have you been recently promoted and part of job description includes training?

This two-day workshop assists those with training responsibilities to use adult learning principals and effectively pass on their knowledge and expertise to others. Topics include: basic training skills, identifying strengths, adult learning principals, communication processes, utilizing training aids, analyzing training requirements, the steps in developing and conducting training strategies for learning, training techniques, skill demonstrations and evaluating the results.

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Union Management Relations

 

   

Of all the conflicts found in business, those involving unions and management typically receive the most attention. Much of the conflict and controversy is a result of poor communication and a build up of misunderstandings over the years. If you are a manager in a unionized work environment you can learn skills to improve communication, to deal with grievances and negotiations and have a better understanding of management rights and processes.

This one-day workshop explores the relationship between management and unions.  It looks at historical references and how relationships develop over time. The focus is on building a strong, non controversial management/union relationship that will create a more positive workplace for all employees.

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